Frequently Asked Questions
Where is your shop located?
We do not have a retail outlet. We’re a full fledge online bakery that takes in pre-orders only.
We have a collection point in USJ 21 for you to collect your orders. However, we will only be there at the collection point by appointment only.
How can I place my order?
You can order via our online shop or reach out to us at +60173071851
Can I place an order for same day delivery/pickup? Do I need to pre-order?
Creampuffs – 1 day notice (by 3pm)
Cakes/Croquembouche/Dessert Tartlets – 2 days notice (by 3pm)
Platter/Savory Puffs/Dessert in a Cup – 3 days notice (by 3pm)
We require a minimum 4-day order notice for orders above 400 creampuffs or orders above RM400. We do suggest that you place your order as early as possible to avoid any disappointment as our kitchen has limited daily capacity.
What is the minimum order?
- Creampuffs/Savory Puffs – 2 boxes of 12 creampuffs
- Mini Creampuffs – 1 box of 50 mini creampuffs
- Cupcakes / Mini Cakes – 1 box of 12
- Dessert in a Cup – 25 cups
Can I mix and match Creampuff flavors at random quantities?
Are there any delivery charges?
How do I know if my delivery address is covered under Kee's Creampuffs delivery area?
How do I make payment?
How do I know if my order is confirmed?
Can I amend my pick-up/delivery date and time?
Not applicable if your order is for next day collection/delivery. We would have already started to prepare for your order (ie: cream) and changes in delivery date will result in food wastage
Yes, if you notify us 48-hrs before your collection date. We will try our best to accommodate your updated collection/delivery date
Yes, if you notify us 12-hrs before collection/delivery time. Subject to availability
Can I request for a specific delivery time?
How do I receive delivery updates?
Can I cancel my order?
Can I deliver to different addresses?
What if the receiver is not present when the items are delivered?
Is Kee's Creampuffs Halal?
How long can I keep my creampuffs?
The creampuffs MUST BE refrigerated. We suggest that you keep the creampuffs for no longer than 2-days as the longer you keep the creampuffs, the pastry will be dry.
Keep Durian Creampuffs refrigerated at all times. As we use pure D24 Durian puree for our durian cream, exposure to hot weather for long period of time will cause the Durian cream to turn bad. We suggest that you consume the Durian Creampuffs within the day of collection